We aim to dispatch your order within 1 working day by your selected shipping method.
To dispatch your order we need your personalisation information and a valid UK address.
Orders placed on a Friday, Saturday or Sunday will be dispatched on Monday.
Orders placed on a Bank Holiday will be dispatched on the next working day.
During busy periods, such as Christmas, Mother’s and Father’s Day and Valentine’s Day, dispatch will be within 2 working days.
Royal Mail 48 Tracked is free – Royal Mail aim to deliver in 2-3 working days
Rail Mail 24 Tracked £2.50 – Royal Mail aim to deliver in 1-2 working days
Special Delivery £8.00 – Guaranteed next day delivery by 1pm
Saturday Special Delivery £14.00 – Guaranteed Saturday delivery by 1pm
Engraved products are non returnable and non refundable.
Please contact us within 72 hours if your product is not as you expect.
We will happily replace your item if it is faulty.
In the unlikely event of an engraving error we will exchange the item if the error is our fault.
In the event of any damage or fault, we will always require a photo in the first instance, please be prepared to send photos of any faults or defects.